At The Oneswipe Technologies Pvt. Ltd., we are committed to providing reliable and secure digital payment services. This Refund Policy explains how refund requests are handled.

1. Successful Transactions

Transactions that have been successfully processed and completed cannot be cancelled or refunded.

2. Failed or Pending Transactions

If a transaction fails or remains pending after the payment has been debited, the refund process will be initiated in accordance with the policies and timelines of the respective Payment Gateway, Acquiring Bank, Issuing Bank, or Banking Partner.

3. Refund Processing

The Oneswipe acts as a technology platform and coordinates with the respective payment partner to resolve refund requests. We will review and respond to eligible refund requests and make every effort to resolve them within 7 working days. However, the actual credit of funds to the customer's account or credit card is subject to the processing timelines of the respective payment gateway or bank.

4. Duplicate Transactions

If a customer is charged more than once for the same transaction due to a technical issue, the duplicate transaction will be verified and processed for refund as per the payment partner's policy.

5. Non-Refundable Charges

Convenience fees, processing fees, taxes, or other applicable charges may be non-refundable unless required by applicable law or the payment partner's policy.

6. Customer Responsibility

Customers and retailers must verify all payment details before confirming a transaction. The Oneswipe shall not be responsible for transaction failures or losses arising from incorrect information provided by the customer or retailer.

7. Dispute Resolution

For any refund or transaction-related , customers or retailers should contact our support team with the transaction reference number, transaction date, and relevant details. We will coordinate with the concerned payment partner to facilitate resolution.

8. Contact Us

For refund-related assistance, please contact:

The Oneswipe Technologies Pvt. Ltd.
Email: contact@theoneswipe.com